Florida Springs Villa: 7 bedroom villa at the Terra Verde Resort.

The following Booking Conditions together with the General Information contained within this brochure form the basis of your contract with Florida springs Villa. Please read them carefully as they set out our respective rights and obligations.

[In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” means Susan and David Winstanley, the owners.

Bookings can be made by completing the enclosed booking form or by contacting us direct by telephone, or by completing the on-line booking form on the Internet.

Once we have received your booking form and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation invoice by email, or by writing to you. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.

In order to confirm your stay, a deposit of Ł100 ($160) per week (or full payment if booking within 10 weeks, (70 days) of departure) must be paid at the time of booking.

This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.

We must receive the balance of the cost of your stay, not less than 10 weeks prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.

You must pay a security deposit of Ł150.00 ($240), 10 weeks before the start of your stay (or at the time of booking if this date has passed). The cost of any damage to the property, or to any items in and/or at the property caused, or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay. If no deductions are required your security deposit will be refunded in full to you 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.

A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader. United Kingdom law governs this contract and all matters arising out of it. We both agree that the Courts of United Kingdom will deal with any dispute arising out of, or in connection with your stay.

We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.

Should you wish to make any changes to your confirmed booking, you must notify us by email or in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.

Should you need to cancel your stay once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when we receive it in writing at our offices. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.

Period before start of stay within which written/e-mail notification of cancellation is received by us

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

Occasionally, we have to make changes to and correct errors in brochure and/or website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur.

We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.

Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10.1 We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or

(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 9)

In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.

Please note we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

10.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UK, which would have applied, had that accommodation been provided in the UK.

10.3. *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay.

*Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is Ł35 per person affected as you are assumed to have taken out adequate insurance at the time of booking.

In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us, or our management company in Orlando. Any verbal notification must be put in writing and given to us as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

You are hereby made aware that Florida is a tropical climate and it is the home of many insects etc. All homes are treated on a regular basis to repel such unwanted visitors but inevitably they occasionally will find their way inside properties from time to time. They are best eradicated by spraying with an appropriate product.

You are hereby made aware that there may be other homes under construction in the area. We will not accept liability for complaints arising from construction.

You accept responsibility for any damage or loss caused by you or any member of your party. Occupancy of the property is limited to the number of persons listed on the booking form. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Occupancy of the property is limited to the number of persons listed on the booking form. No animals of any description are allowed in the property at any time.

The property will be cleaned prior to your arrival, and after you have departed. Should you require a daily maid service or a weekly clean (available at extra cost) this must be requested prior to the commencement of your holiday. Although the property will be cleaned after your departure it must still be left in an orderly state and all kitchen utensils should be washed. Should the property require extensive cleaning, then we reserve the right to withhold any monies from the security deposit, or charge the client's credit card to pay for extra cleaning.

You and your guests are advised not to allow unsupervised children to use the swimming pool, which is around five feet deep at the deepest point. The pool is not designed for diving and this activity is dangerous. Please use plastic glasses etc., rather than glass around the pool area. Always ensure the pool barrier is in place when away from the pool area and do not rely solely on this as a means of preventing children from entering the pool.

Always supervise children or other persons at risk when they are using the pool. Please comply with keeping heating/air conditioning temperatures within reasonable limits to prevent damage to the units. With pool heating please replace the pool cover when not in use to retain heat.

If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. *Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Make sure your passport is the new machine readable type and every member of your party including children have there own passport. If it expires 6 months prior to you returning home you will not be allowed access into the USA, therefore due to expire get a new one prior to departing the UK.

Please note, the information and prices shown in our brochure and on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance. Remember pool heat is extra at Ł95.00 ($150) per week and is recommended November through to March.

Please print and return to: Mrs Susan Winstanley. Florida Springs. 258, Wigan Road, Bryn, Ashton-in-Makerfield, Wigan WN4 OAR. UK.

Section A: Details of Renter

Name
Address Postcode
Tel 1	Tel 2
Fax	Email

1	2
3	4
5	6
7	8
9	10
11	12
13	14
15	16

Agreed Rental Ł + Ł150 ($240) security deposit

Pool heat Ł Ł95 ($150)per week opt extra

Deposit Ł Ł100 ($160) (1 week) Ł200 ($320) (2 weeks) etc

Balance Ł (Include the security deposit here)

Due 10 weeks prior to departure

Deposit cheque enclosed
Please make cheque payable to
Susan Winstanley

I have read & accept the booking conditions

Signed

Dated